Your go-to place for Customer Supply Chain resources

Learn, connect, and stay up-to-date with the latest customer supply chain educational content including trends, insights, and best practices from bops and industry experts.

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The state of on-shelf availability (OSA) in Q1 2025

Over the past three months, we’ve taken a deep dive into the latest trends and challenges in on-shelf availability (OSA). Here is what we found!

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Turning CPFR and Sales Team Alignment into a Competitive Advantage

Sales and CPFR teams want the same thing: better product availability at the shelf. At our recent Lunch & Learn in Rogers, AR, we shared insights and a supplier-developed framework to improve collaboration across four key areas—people, process, technology, and data—helping teams achieve that goal.

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How Duracell is Reducing Lost Sales Across its Retail Customers

bops equips Duracell’s sales, customer supply chain, and retail-ops teams to reduce on-shelf availability issues, go faster from insight to ROI, and drive better outcomes across their retailer partners.

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Customer Supply Chain Excellence: Episode 1: The Journey of CPFR

‍Rich Sherman, Senior Fellow at the Supply Chain Centre of Excellence at Tata Consultancy, joins bops CEO, Jorge Risquez, for a conversation about the journey of CPFR.

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Customer Supply Chain Excellence: Episode 2: Flowcasting: Re-defining the "F" in CPFR

Mike Doherty, Founding Partner at Demand Clarity, and Darryl Landvater, Principal at Oliver Wight Americas, joins bops CEO, Jorge Risquez, for a conversation about Flowcasting.

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Customer Supply Chain Excellence: Episode 3: Building and leading high-performing teams at CPG brands

Zach Reuvers, VP of Sales at Sambazon, shares his secrets to building high-performing sales teams, and developing the leadership required to succeed and thrive in today’s dynamic CPG world.

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What is Category Management, and how can you succeed at it?

As competition and consumer expectations rise, category management separates leaders from the rest of the pack. In this blog, we cover the definition of category management, it's 8 steps, and strategies to be successful at it.

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Customer Supply Chain Excellence: Episode 4: What it really means to be a VP of Supply Chain today

Elsy shares what she's learned on her journey as a Director of Supply Chain at Bimbo Bakeries, the world's largest bread maker, to becoming the first VP of Supply Chain at Illes Foods, a 100-year old food manufacturer, the role of a VP of Supply Chain in today's world, why having a dedicated Supply Chain capability for your brand in critical, and so much more!

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