Your go-to place for Customer Supply Chain resources

Learn, connect, and stay up-to-date with the latest customer supply chain educational content including trends, insights, and best practices from bops and industry experts.

The state of on-shelf availability (OSA) in Q1 2025

Over the past three months, we’ve taken a deep dive into the latest trends and challenges in on-shelf availability (OSA). Here is what we found!

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Turning CPFR and Sales Team Alignment into a Competitive Advantage

Sales and CPFR teams want the same thing: better product availability at the shelf. At our recent Lunch & Learn in Rogers, AR, we shared insights and a supplier-developed framework to improve collaboration across four key areas—people, process, technology, and data—helping teams achieve that goal.

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How Duracell is Reducing Lost Sales Across its Retail Customers

bops equips Duracell’s sales, customer supply chain, and retail-ops teams to reduce on-shelf availability issues, go faster from insight to ROI, and drive better outcomes across their retailer partners.

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Reimagining Customer Collaboration in H2 2025

Learn how CPG customer-facing teams are shifting to true strategic, value-driven collaboration in 2025 — no fluff, just real approaches that work.

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Measuring on-shelf availability (OSA) the right way

In today’s competitive retail landscape, improving On-Shelf Availability (OSA) starts with one often-overlooked step: measuring it the right way. In this session, the bops team breaks down how smarter OSA measurement is unlocking real shelf impact for suppliers and their retailer customers.

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Customer Supply Chain Excellence: Episode 1: The Journey of CPFR

‍Rich Sherman, Senior Fellow at the Supply Chain Centre of Excellence at Tata Consultancy, joins bops CEO, Jorge Risquez, for a conversation about the journey of CPFR.

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Customer Supply Chain Excellence: Episode 2: Flowcasting: Re-defining the "F" in CPFR

Mike Doherty, Founding Partner at Demand Clarity, and Darryl Landvater, Principal at Oliver Wight Americas, joins bops CEO, Jorge Risquez, for a conversation about Flowcasting.

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Customer Supply Chain Excellence: Episode 3: Building and leading high-performing teams at CPG brands

Zach Reuvers, VP of Sales at Sambazon, shares his secrets to building high-performing sales teams, and developing the leadership required to succeed and thrive in today’s dynamic CPG world.

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